Will you install software to a server for my site, and how much will it cost?
Yes, once we have the software and determined it to be stable and 
acceptable to us. There may be a fee involved depending on the complexity of the program. 

Is there a minimum time contract/commitment?
No. You can pay monthly, or yearly. You can also
cancel at any time (see the Acceptable Use Policy for policies regarding this).

How soon will my account be set up and ready for use?
Accounts are set up and active within 24 hours! Once an account is set up an
activation notice will be sent you via e-mail including a username, password, and IP
address. You can begin uploading files to your new web site immediately thereafter.

Can I upgrade my plan or features later?
You can purchase new or expanded features, or upgrade to a new plan
at any time. There are no set up fees for upgrading.

Is my site backed up and how often?
Yes, full backups are done daily on all servers . These are for emergency or drastic 
situations. You will still need to backup your sites file and data on your own. 
But rest assured your data is with us if need be.

How fast are your connections?
We employ multiple DS-3 lines with plans to add our first OC-3 soon.

What are your server specifications?
Our servers are genuine Pentium III machines with ECC SDRAM, running Red Hat 
Linux, Apache Web Server, and many custom programs.

Do you have a secure certificate that I can use?
Yes, or you can use your own cert which is a Thawte 128bit cert. Please see our 
Support for more information about secure certificates. 

Do you offer any databases?
Yes, we have MySQL installed with an online interface for managing your database. 

What is virtual Web hosting?
We specialize in virtual Web hosting, which means that you can find a home for your Web
site on our high performance Web servers and establish your presence on the Internet
with your own unique domain name. This is a very intelligent and cost effective alternative
to hosting your own web site internally. Our shared hosting environment gives you the benefits
of high performance servers, high bandwidth connectivity that can seamlessly grow with
your needs, pre-installed software, guaranteed reliability and around-the-clock support,
all at a small fraction of the cost of doing it yourself.

Do you actively monitor and manage your network 24/7?
Yes we do. We monitor our network on site and remotely on a constantly... if something
happens to your site or our servers we will know about it immediatley.

Do I have 24/7 access to my account(s)?
Yes you do. All of our customers have full access to their account every day, all day.

Do you offer tech support every day?
Yes, we currently offer tech support from 9AM to 6PM (Western Standard Time). 
We also offer 24/7 e-mail support.

How do I redirect one domain to another?
You may place the order for a new site and pay a onetime fee of $25 to make the DNS entry. 
Or if you already have the domain hosted elsewhere you can add this tag to the homepage you want redirected.

                  Script for redirect:
                  <meta http-equiv="refresh"
                  content="0;url=http://WWW.DOMAIN_NAME.COM/INDEX.HTML">

Can I use the layout or graphics from your site for my own site?
Yes, as long as you are a client of RW Hosting Team you are allowed to use 
any content on our site. 

Do you host adult sites?
No, we do not allow adult content.

Can I get unlimited sub-domains (name.domain.com)?
Yes,  We also offer the installation of a script that will 
allow you unlimited sub-domains for a one time fee of $25. 

How do I get my email?
If you're familiar with your email client's setup, use the following information to
retrieve email from your POP account:

Incoming mail (POP3) server: mail.yourdomain.com
Outgoing mail (SMTP) server: mail.yourdomain.com

I want to get started right away, but my domain name hasn't
transferred/isn't in the database yet. How do I do it?
You can upload your page(s) immediately by pointing your FTP client to the IP
address you were asssigned when you opened your account. After your domain is
fully propagated through the system, you can upload to ftp.yourdomain.com.

What is a domain name?
A domain name is really just an alias for your IP number address. When you sign up
to put a Web site on the Internet, you are given an Internet Protocol Number, or address. 
All the computers on the Internet can retrieve your site by pulling up this IP number. 
A domain name will allow you to have a World Wide Web address like 
www.yourcompany.com instead of having only a number such as 209.103.204.100.

Who owns the Domain Name I register?
You become the owner of the domain name after we register it with Right-Web Name Registrar.
You are the Administrative and Billing Contact. If anyone tries to move the domain or change
any information on the form, they will contact you first. We are listed as the Technical
Contact on the domain.

How much does it cost to own a domain name?
RW Name Registrar will charge you $17 per year for each domain.

How long does it take for a new Domain Name to register or move?
Registering a domain name can take anywhere from 2 days to 2 weeks.
Transferring a domain is a little more complicated, but takes
about the same amount of time. Let us know the domain name which is being modified, also
have all information ready before contacting your old service provider to better this process.
Then we graciously ask to have the domain transferred and hope they'll proceed in a timely
manner. If you have a good relationship with your old provider, it might help speed things up.

How long does it take for the world to see a new domain name?
Once approved and registered with RW Name Registrar, it can take upwards of 2 weeks to
update around the globe. So while you may be able to see it with your Web browser, your
next door neighbors might not because of the domain name server the system uses. Most
domain name servers are programmed to get domain name updates only once a day at a
predetermined time.

What characters may I use in my domain name?
Your domain name can be as long as 63 characters. The domain must consist only of
letters, numbers and dashes(-). The www is not part of the actual domain name and is just
a standard web prefix.

What if the domain name I want is already taken?
If the name you would like has already been registered by another company, you will want
to be creative and decide on a name that is associated with your company. For instance, if
The ABC Company sells letters, then you may want to try letters.com.

What is Right-Web Name Registrar?
Right-Web Name Registrar is the department of our company called Right-Web Inc. which offer the registration of domain names ending
with .com, .net, .org. You may register your domain with hosting order or directly by visiting their main site.

How many domain names may I have?
You can have as many as you want.

What extension can I have on the end of my Domain Name?
RW Name Registrar offering registration and administration of
these domain names.

                   Here is what's available now for top level domain names: 

                       COM - is for commercial, for-profit organizations 
                       NET - is for network infrastructure machines and organizations 
                       ORG - is for miscellaneous usually non-profit organizations 

You may visit RW Name Registrar for latest Domain Registration news and offers.

What do I have to do to register my domain name?
RW Name Registrar requires you to have an existing email account through RW Hosting Team or a local
Internet Service Provider. Also, you need to have a server in which to put your domain
name.  Always make sure that your domain name is available before trying to register that
name. To do it use WHOIS database search.

What is the procedure for registering a new domain name?
When an account is activated with a new domain name, we will automatically create account at
RW Name Registrar database for you. Registration typically completes 24
hours, and propagation typically takes about 72 hours. After successful registration you may use supplied account for modification name servers, contact information and other trough web-interface. Non-U.S. domain names must be
registered by the end-user.

How do I read the NIC whois record?
When you look at your NIC whois record, like this sample:

                  Bob's Web Company. (BOBSWEB-DOM)
                  25 Main Street, Suite 230
                  New York, CA 110011
                  US

                  Domain Name: BOBSWEB.COM

                  Administrative Contact:
                  Smith, Bob (SB907) dexin@BOBSWEB.COM
                  212-555-1155 (FAX) 212-555-2000
                  Technical Contact, Zone Contact:
                  Person, Tech (TP984) noc@crystalnet.net
                  920-954-9500 (FAX)920-954-1650

                  Record last updated on 06-Feb-96.
                  Record created on 28-Jul-95.
                  Database last updated on 29-May-97 04:55:39 EDT.

                  Domain servers in listed order:

                  DNS Server #1:   NS.ATHENET.NET
                  DNS IP #1:         209.103.196.2

                  DNS Server #2:   NS3.ATHENET.NET
                  DNS IP #2:         209.103.198.2
 

The three character strings, BOBSWEB-DOM, SB907, and TP984 are called NIC handles.
They are basically key words used by NIC's whois database search software for locating
information related to them quickly.

As for the two terms, Administrative Contact and Technical Contact/Zone Contact, we will
borrow NIC's own definitions

The administrative contact is the person who can speak on behalf of the organization listed
in Section 3. This person should be able to answer non-technical questions about the
organization's plans for the name, and procedures for establishing sub-domains, and should
be able to represent the organization regarding use of the name.

The technical contact is the person who tends to the technical aspects of maintaining the
domain's name server, resolver software, and database files. This person keeps the name
server running, and interacts with technical people in other domains to solve problems that
affect the domain. The Internet Service Provider often performs this role.


Can I change my domain name?
In order to change your domain name, you need to submit an order for a new domain name.
Since this is a new domain name, the registration fees still apply.

Can you register a domain name for me? Can you set up domains 
other than .com, .org, and .net?
For more domains go to the RW Name Registrar or another Domain Name registering companies.

What methods of payment do you offer?
We accept credit cards of most popular international paying systems: Visa, American Express and MasterCard. You can also pay by check or using WebMoney paying system. Please, feel free to send any billing related questions to our billing department.